CRM🇺🇸 United States·E-commerce Brand

Custom SalesCRM Platform

Replaced a fragmented 6-tool stack with a unified custom CRM — cutting admin time by 40% and deal closing speed by 3×.

10 weeks
3 engineers · 1 designer
SK
crm.coastalthread.com/pipeline
Coastal Thread

Sales Pipeline

Wholesale & Retail Accounts · Q2 2025

All reps

Pipeline value

$1.24M

+18% QoQ

Open deals

60

12 this wk

Win rate

38%

↑ 4pts

Avg cycle

22 days

3× faster

Prospects
14

$285k

total value

Harbor Goods

SK

$48k

Retail chain3d

Summit Sports

JM

$32k

New account7d

Mesa Apparel

PL

$19k

Inbound1d
Qualified
9

$412k

total value

Pacific Goods

SK

$120k

Enterprise12d

Coastal Malls

JM

$88k

Chain9d
Proposal
6

$318k

total value

Northgate Co.

SK

$98k

Hot18d

Blue Ridge LLC

PL

$74k

Decision14d
Closed Won
8

$314k

total value

Apex Retailers

SK

$142k

Won ✓

Canyon Brands

JM

$96k

Won ✓

Activity

Auto-logged

Pacific Goods → Qualified

Intent signals detected

2m

Email opened · Northgate

3 links clicked

14m

Meeting logged · Canyon

45 min · Sarah K.

1h

Deal upsized · Harbor

$32k → $48k

2h

Leaderboard

SK
Sarah K.$142k
JM
Jason M.$96k
PL
Priya L.$76k
9:41
5G
Good morning
Sarah K.
$1.2M
Pipeline
60
Open
38%
Win rate
Pacific Goods
$120k
Qualified · 12d in stage
HOT
Northgate Co.
$98k
Proposal sent · awaiting
PROPOSAL

Pipeline growth

+18% QoQ

Deals closed

$412k

3× faster

Deal Closing Speed

40%

Admin Time Reduced

$180k

Annual Tool Cost Saved

The Challenge

The client was running their sales operation across Salesforce, Notion, Slack, a custom spreadsheet, and two other tools. There was no single source of truth. Reps wasted hours switching between tabs, deals fell through, and leadership had no real-time visibility into the pipeline.

Our Solution

We designed and built a fully custom CRM tailored to their exact workflow. It includes a unified customer timeline, drag-and-drop pipeline, automated email tracking, task management, and a live analytics dashboard. The entire team was onboarded in under a week.

Results

What we delivered

Deal closing speed improved 3× due to fewer handoff delays and full context on every deal

40% reduction in administrative overhead per rep

$180,000 saved annually by replacing enterprise SaaS licensing fees

Full pipeline visibility from lead to close — no more spreadsheets

We finally have one system that actually fits how we sell. Day-and-night difference.

V

VP of Revenue

E-commerce Brand

Tech Stack

Built with modern tools

Next.jsTypeScriptPostgreSQLSupabaseTailwind CSSResend
Free proposal within 24 hours

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