Privacy Policy

1. Who We Are

NexaCore Solutions is a software development and technology consultancy providing AI agents, custom applications, CRM systems, web development, and cybersecurity services to businesses in the United Kingdom, United States, Gulf region, and Africa. This Privacy Policy explains how we handle personal data collected through our website and services.

2. Information We Collect

• Contact details you provide via our contact form (name, email address, company name, country).
• Service inquiry details (type of service requested, budget range, project description).
• Technical data automatically collected when you visit our website: IP address, browser type, pages visited, and session duration.
• Communications you send to us by email or other channels.

3. How We Use Your Information

• To respond to your inquiries and provide you with the services you requested.
• To send a confirmation email when you submit our contact form.
• To improve our website experience and understand how visitors interact with our content.
• To comply with legal obligations.

4. Legal Basis for Processing

• Legitimate interests — responding to business inquiries and improving our services.
• Contractual necessity — processing data required to deliver our services.
• Legal obligation — where processing is required by applicable law.
• Consent — where you have explicitly agreed (e.g., marketing communications, if applicable).

5. Third-Party Services

• Resend (resend.com) — used to send transactional emails (contact confirmations). Your name and email are shared with Resend solely for email delivery.
• Vercel (vercel.com) — our hosting provider. Vercel may process standard web request data (IP address, user agent) as part of serving our site.
• We do not sell, rent, or share your personal data with any third party for marketing purposes.

6. Data Retention

We retain contact form submissions for up to 12 months for business follow-up purposes. Technical logs are retained for up to 90 days. You may request deletion of your data at any time by contacting us.

7. Your Rights

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your personal data.
• Restriction — ask us to limit how we process your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• To exercise any of these rights, email us at hello@nexa-coresolutions.com.

8. Cookies

Our website uses a minimal cookie banner to record your cookie preferences. We do not use advertising or tracking cookies. Essential cookies required for the site to function are set automatically.

9. Data Security

We apply industry-standard technical and organisational measures to protect your data, including HTTPS encryption for all data in transit, access controls, and secure hosting on Vercel's infrastructure.

10. International Transfers

NexaCore Solutions operates across multiple jurisdictions. By submitting data through our website, you acknowledge that your information may be processed in countries where our service providers are located (including the United States and European Union). We ensure appropriate safeguards are in place for any international transfers.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions or to exercise your rights, please contact us at: hello@nexa-coresolutions.com